Phantom — Privacy Policy
Effective date: June 1, 2026
Last updated: June 29, 2026
This Privacy Policy explains how Ghostly Labs ("Company", "we", "us", or "our") collects, uses, discloses, and protects information in connection with the Phantom Real Estate mobile application and related services (the "App"). Phantom is a home-search application that a real estate agent or brokerage provides to you so you can browse listings, save favorites, set up saved searches, ask questions, and stay in touch with your agent. The App is intended for use in the United States.
How Phantom Real Estate works
Phantom is offered to you by a specific real estate agent or brokerage ("your Agent"), and it connects to your Agent's own real estate website. Information you submit through the App, such as your registration details, the listings you view, your favorites and saved searches, and your inquiries and showing requests, is recorded on and shared with your Agent so they can follow up and help you. Your Agent's own handling of that information is governed by their privacy practices, not this policy.
1. Information we collect
Information you provide:
- Account details: the site address you connect to, your login (passwords are handled by the authentication system and stored only in hashed form), and your name and email address.
- Messages and requests: inquiries, "request a showing" submissions, and questions you send to your Agent or to the in-app assistant.
Information collected automatically:
- Device and technical data: device name and type, operating system version, app version, and platform. If you enable notifications, the App registers a push notification token so notifications can be delivered.
- Your activity, recorded on your Agent's website: the listings you view, the properties you favorite, and the searches you save are recorded on your Agent's site so your Agent can follow up and assist you.
The App does not collect your precise GPS location, and it does not include third-party advertising, analytics, or crash-reporting tools. Areas you search are the locations you type in yourself.
Data categories at a glance
| Category | Examples | Why | Shared with |
|---|---|---|---|
| Contact info | Name, email | Account, replies, inquiries | Your Agent |
| User content | Inquiries, showing requests, assistant messages | Answer your questions, connect you with your Agent | Your Agent; Ghostly Intelligence (assistant only) |
| Your activity | Listings viewed, favorites, saved searches | Help your Agent follow up and assist you | Your Agent |
| Device & identifiers | Device/OS/app version, push token | Sign-in, notifications | Apple / Google (push only) |
2. How we use information
- Provide and operate the App: show listings, save your favorites and searches, and connect you with your Agent.
- Deliver the in-app assistant's answers and summaries that you request.
- Send notifications you have enabled (for example, new listings matching a saved search).
- Maintain security and integrity, and prevent abuse.
- Comply with legal obligations and enforce our terms.
3. How we share information
- Your Agent / brokerage: the registration details, activity, inquiries, and showing requests described above are shared with the Agent who provides the App so they can assist you.
- Service providers we use to run the App, under confidentiality and data-protection obligations:
- The Ghostly Intelligence Network (our AI service), which powers the in-app assistant. To generate the responses you request, content you submit to the assistant is processed by us and by trusted third-party AI infrastructure providers acting under confidentiality and data-protection obligations.
- Apple Push Notification service and Google Firebase Cloud Messaging, to deliver notifications if you enable them.
- Cloud hosting and infrastructure providers that operate the service.
- Legal and safety: when necessary to comply with law or legal process, enforce our terms, or protect rights, property, or safety.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. The in-app assistant
The assistant is part of the Ghostly Intelligence Network and answers questions about neighborhoods, listings, and the local market, and can help you reach your Agent. Content you type into the assistant is processed by our AI service to generate a response. Please avoid sharing sensitive personal information in the chat.
5. Your choices and rights
- Delete your account in the App: open the Profile tab and tap Delete Account. This permanently removes your account, favorites, and saved searches. You may also email us at [email protected] to request deletion.
- Notifications: manage them in the App or in your device settings.
- Access, correction, export: contact us at [email protected] and we will respond consistent with applicable law.
6. U.S. state privacy rights (including California)
Depending on your state of residence, you may have rights to know the categories and specific pieces of personal information we collect, to request deletion or correction, and to opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA) and similar state laws, and we do not use sensitive personal information for purposes that require an opt-out. We will not discriminate against you for exercising your rights. The categories we collect are described in Section 1, the purposes in Section 2, and the recipients in Section 3. To exercise these rights, email [email protected]. You may use an authorized agent, and we will verify your request before acting on it.
7. Data retention
We retain your account information for as long as your account is active. If you delete your account, your account record, favorites, and saved searches are deleted promptly, typically within 30 days, except where we must retain limited information to meet a legal obligation or resolve disputes. Inquiries, showing requests, and activity you generated are also retained by your Agent under their own practices.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information, including encrypted transport (HTTPS/TLS) and authenticated, token-based access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's privacy
Phantom is intended for adults searching for a home and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10. Permissions the App may request
- Notifications: to alert you about new listings that match a saved search or messages from your Agent. Optional, and you can turn it off at any time.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the App after changes become effective constitutes acceptance of the revised policy.
12. Contact us
Ghostly Labs
600 N Azalea Drive 101
Surfside Beach, SC 29575
Email: [email protected]
