Phantom — Support
Phantom is a home-search app your real estate agent provides so you can browse listings, save favorites, get alerts, and stay in touch with your agent. This page answers common questions and explains how to get help.
Last updated: June 29, 2026
Contact us
Email: [email protected]
Typical response time: within 1 to 2 business days.
For a specific property or showing, you can also message your agent directly in the app. They often respond fastest.
When emailing, please include your device type (iPhone or Android), the app version (Profile screen), and a short description of the issue so we can help quickly.
Getting started
Creating an account / signing in. Open the app, enter your site (provided by your agent) and your login, and you're in. The app remembers your site for next time.
Browsing homes. Use the Search tab to filter by location, price, bedrooms, bathrooms, square footage, and property type. Tap any listing to open its detail page with full photos, specs, and description.
Swiping. On the Swipe tab, swipe right (or tap the heart) to save a home, or left to skip. Saved homes appear under the Saved tab.
Saving searches and getting alerts. On the Searches tab (or the "Save this search" button on Search), save a set of filters and choose how often you want to hear about new matches: instant, daily, or weekly. We'll notify you when new homes match.
Contacting your agent / requesting a showing. On any listing, tap "Ask about it" to send a question, or "Request a showing" to propose a date and time. Your agent receives it and follows up.
Using the assistant. The in-app assistant can answer questions about neighborhoods, listings, and the local market. Avoid sharing sensitive personal information in chat.
Frequently asked questions
I forgot my password or can't sign in.
Reset your password on your agent's website, then sign in again. If you're still stuck, email [email protected].
My search isn't returning results.
Try widening your filters (price range, beds, location). If a specific area returns nothing, the listing data for that area may simply have no current matches. Pull to refresh, or contact us if it persists.
Photos aren't loading.
Check your internet connection and try again. If images still don't appear, email us with the listing address and a screenshot.
I'm not getting alerts.
Make sure notifications are enabled for Phantom in your device settings, and that your saved search has an alert frequency set. You can adjust frequency on the Searches tab.
How do I remove a saved home or search?
On the Saved tab, tap the heart on a home to remove it. On the Searches tab, use the delete (trash) icon on a saved search.
How is my information used and shared?
Information you submit (registration, inquiries, showing requests) is shared with the agent who provides the app so they can help you. See our Privacy Policy at https://ghostlylabs.com/phantom-privacy/.
Deleting your account
You can permanently delete your account and associated data at any time:
- Open the Profile tab.
- Tap Delete Account and confirm.
This removes your account, favorites, and saved searches. You can also email [email protected] to request deletion, and we'll take care of it.
Privacy
Read our full Privacy Policy at https://ghostlylabs.com/phantom-realty-engine/privacy/.
